Frequently Asked Questions
Everything you need to know about your Moonshine Prints order
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
What is your return policy for damaged items?
We offer a 30-day satisfaction guarantee. If your print arrives damaged or defective, please contact our support team with a photo of the item to receive a free replacement.
Do you offer international shipping outside of the country?
Yes, Moonshine Prints ships worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the prints framed or unframed?
To ensure safe transit and lower shipping costs, our standard prints are sold unframed. However, we use standard sizing so you can easily find a frame at any local retailer.